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ServiceNow CIS-Service Management CIS-ITSM Certified Implementation Specialist - IT Service Management Exams
Our Exam CIS-ITSM Preparation Material provides you everything you will need to take your CIS-ITSM Exam. The CIS-ITSM Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you pass test in your first try, and also save your valuable time.
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Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Problem Management: 10%
- Configuration Management Database: 5%
- Knowledge Management: 10%
- Change and Release Management: 25%
- Incident Management: 25%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
Quality and Value for the Exam
IT-Tests.com Practice Exams for CIS-Service Management CIS-ITSM are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
100% Pass Your CIS-ITSM Exam.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
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