CMQ-OE Study Areas
In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.
- Quality Management Tools
There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.
- Customer-Focused Organizations
This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.
- Management Elements and Methods
This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.
- Leadership
The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.
- Supply Chain Management
Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.
- Strategic Plan Development and Deployment
This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.
- Training and Development
This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.
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What is the duration of the CMQ-OE Exam
- Number of Questions: 165
- Length of Examination: 4 hour 30 minutes
- Format: Multiple choices, multiple answers
Reference: http://asq.org/cert/manager-of-quality
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ASQ ASQ Certification CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Exams
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management Tools and Methods | 31% | - Statistical Methods and Data Analysis
- Problem Solving and Process Improvement
|
| Supply Chain Management | 19% | - Logistics, Material Control, and Acceptance - Supplier Selection, Evaluation, and Approval - Supplier Development and Partnerships - Supplier Risk and Performance Management |
| Customer-Focused Organizations | 22% | - Customer Segmentation and Requirements Management - Voice of the Customer (VOC) Collection and Analysis - Complaint Management and Service Recovery - Customer Satisfaction and Loyalty Measurement |
| Management Elements and Methods | 26% | - Financial and Resource Management - Management Principles and Theories - Communication and Organizational Dynamics - Human Resources and Workforce Management - Quality Management Systems
|
| Strategic Plan Development and Deployment | 23% | - Strategy Deployment and Execution - Strategic Planning Models
|
| Leadership | 28% | - Teams and Team Processes
- Leadership Principles and Challenges
|
| Training and Development | 16% | - Curriculum Design and Material Development - Training Needs Analysis and Planning - Training Delivery and Facilitation - Evaluation of Training Effectiveness |







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