Salesforce Field Service Lightning program FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
Northern Trail Outfitters (NTO) wants to track and report on individual tasksCompleted, including parts consumed and pricing details, as part of the Work OrderCompletion process. NTO wants to schedule one or multiple tasks to differentTechnicians as needed.
How should the Consultant meet the requirement utilizing the standard SalesforceField Service Data Model?

A. Create Custom Object records, each with its own child Service Appointment.
B. Create Work Order Line Items, each with its own child Service Appointment.
C. Create multiple Service Appointments, each with its own child Work Order Line Item.
D. Create multiple Service Appointments, each with its own child task records.

Question #2
Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?

A. Use the standard Service Report.
B. Use the standard Work Order email template.
C. Create a Process Builder to generate a report.
D. Create a custom report.

Question #3
When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?

A. Ensure the unit of measure on the product and the product required record are the same.
B. Create a different product record for each possible size since quantity must be a whole number.
C. Utilize unit of measure or quantity on the product required since field service does not recognize both.
D. Instruct the technicians to use the original barrel containers since smaller sizes cannot be tracked.

Question #4
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to Them?

A. Create a user territory for the technicians' primary and secondary territories.
B. Enable the sharing features in the Field Service settings in the Setup menu.
C. Configure a sharing rule to share dispatched service appointments with the assigned resource.
D. Create a process to change the owner of the service appointment to the assigned technician.

Question #5
Universal Containers tracks customer issues in its call center. Sometimes a Technician Is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Solutions: