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HP HP Certification III HP0-003 HP OpenView Service Desk 5.x Exams
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HP HP0-003 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Upgrades and patches - Performance tuning and optimization - Backup and recovery procedures - Log analysis and troubleshooting |
| Topic 2: Core Application Functionality | 30% | - Change and release management - User and role management - Incident and problem management - Service level management |
| Topic 3: Integration and Customization | 25% | - Custom forms, fields, and workflows - API and external connectivity - Integration with HP OpenView products - Reporting and dashboard configuration |
| Topic 4: Installation and Configuration | 25% | - Database setup and integration - Initial configuration and customization - Server and client installation - System requirements and prerequisites |
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