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HP HP Certification I HP2-896

HP2-896

Exam Code: HP2-896

Exam Name: Servicing HP Desktops, Workstations and Notebooks

Updated: Oct 02, 2026

Q & A: 120 Questions and Answers

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HP HP Certification I HP2-896 Servicing HP Desktops, Workstations and Notebooks Exams

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HP HP2-896 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software & Firmware Support10%- Operating System Basics
  • 1. Windows Compatibility
  • 2. Recovery & Restore
- Driver & BIOS Updates
  • 1. Firmware Flash Process
  • 2. HP Support Assistant
Topic 2: Hardware Components & Architecture25%- System Board & BIOS
  • 1. Configuration & Update
  • 2. Firmware Settings
- Power & Cooling
  • 1. Fans & Thermal Management
  • 2. Power Supply Units
- Storage & Memory
  • 1. Hard Drives & SSDs
  • 2. RAM Installation & Compatibility
Topic 3: Disassembly, Replacement & Assembly15%- Reassembly & Verification
  • 1. Post-Service Testing
  • 2. Cable Routing
- Component Removal Procedures
  • 1. Desktops & Workstations
  • 2. Notebooks & Portables
Topic 4: Fundamentals of HP Hardware20%- Product Overview & Specifications
  • 1. Desktop Platforms
  • 2. Notebook Platforms
  • 3. Workstation Platforms
- Safety & ESD Procedures
  • 1. Service Safety Guidelines
  • 2. Electrostatic Discharge Protection
Topic 5: Diagnostics & Troubleshooting30%- Common Issue Resolution
  • 1. POST & Boot Failures
  • 2. Display & Video Issues
  • 3. Peripheral Connectivity
- HP Diagnostic Tools
  • 1. Error Codes & LEDs
  • 2. HP PC Hardware Diagnostics

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