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PMI PMI Certification PMI-PMOCP

PMI-PMOCP

Exam Code: PMI-PMOCP

Exam Name: PMI Project Management Office Certified Professional

Updated: Sep 03, 2025

Q & A: 122 Questions and Answers

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PMI Project Management Office Certified Professional Sample Questions:

1. In a global financial services company, the PMO recently implemented the "Provide Methodologies and Tools" service to ensure project teams use standardized approaches and tools for project management.
What key performance indicators (KPIs) should the PMO professional create to measure the performance of this specific service? (Choose 2)

A) Training hours per employee; Measure the number of hours spent training project teams to use the methodologies and tools, as well as the frequency of workshops or refresher courses provided by the PMO.
B) Strategic outcomes delivery rate; Measure the percentage of strategic goals achieved through completed projects, considering that the service will directly ensure that the organization meets its broader strategic outcomes.
C) Governance compliance rate; Measure the percentage of projects fully compliant with corporate governance policies, considering the service will directly ensure compliance.
D) Tool adoption rate; Measure the percentage of project teams using the standardized methodologies and tools and assess how frequently they access the provided templates, frameworks, and guidelines.


2. A PMO team member who joined the PMO 5 years ago as a junior PMO analyst recently received feedback from customers indicating a lack of initiative in handling daily tasks, leading to a low perception of the PMO's value.
What should the PMO professional leading the PMO do to resolve this issue?

A) Find another role for the PMO team member within the PMO.
B) Provide training to the PMO member through a training provider.
C) Find another role for the PMO team member outside the PMO.
D) Provide mentoring to the PMO team member to increase their performance.


3. A PMO has been thriving within the organization for the past 3 years. A new PMO professional has been appointed to lead the PMO and is expected to sustain its success.
What should the PMO professional do first?

A) Collect expectations of PMO customers and make necessary PMO services adjustments.
B) Analyze the performance metrics of current services and the value generated by the PMO.
C) Keep the current PMO services and improve their maturity when applicable.
D) Realign the current PMO services to the organizational strategy and goals.


4. A PMO professional recently joined an established PMO with a customer feedback system in place. However, the feedback has not been systematically analyzed or used to drive improvements in service delivery. The PMO services align with standard methodologies, but PMO customers feel their evolving needs are not being adequately met.
What should the PMO professional do to ensure the feedback system is effectively utilized to enhance PMO service delivery?

A) Continue delivering PMO services according to established processes and use the feedback system only for major service redesigns.
B) Implement a process for regularly analyzing feedback and integrating insights into ongoing service improvements, ensuring alignment with customers' needs.
C) Conduct a one-time review of all feedback received over the past year and make immediate adjustments to the PMO services.
D) Focus on gathering additional metrics from other departments to complement the existing feedback, assuming that this will better inform any future adjustments.


5. A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A) Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
B) Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.
C) Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.
D) Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: B

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