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HDI QQ0-300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: People Management | - Staffing and Team Development
|
| Topic 2: Service Desk Management Fundamentals | - Role of the Service Desk Manager
|
| Topic 3: Process and Service Delivery | - Incident and Request Management
|
| Topic 4: Measurement and Continuous Improvement | - Metrics and KPIs
|
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