Nokia Nokia Certification SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describe the CM process?

A) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
B) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.
C) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
D) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.

2. Which statement describes BEST the purpose of a Transformation management plan?

A) The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
B) The transformation plan identifies the transformation manager and describes the scope of work.
C) Transformation plan documents handover procedures from transition to operations.
D) Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.

3. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
B) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
C) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
D) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.

4. Which are the main CM interfaces?

A) FM, PM, NOC management, Field maintenance management, SM.
B) FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
C) FM, Care, NOC management, Field maintenance management, NPO.
D) PM, NOC management, Field maintenance management, NPO, SM.

5. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
B) Request that customer does an industry benchmark.
C) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
D) Request that NSN does an industry benchmark.

Solutions: