Nokia Nokia Certification SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the usual way to address potential contractual risk?

A) Perform a SWOT analysis
B) Create a contingency reserve.
C) Implement the mitigation plan.
D) Refuse to accept or transfer to third party.

2. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
B) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
D) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.

3. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

4. Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A) - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
B) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
C) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
D) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

5. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) GNOC provide the NOC and Technical Support with small team of experts based in country.
B) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
C) Employ contractors in local NOC and Field to fill the competence gap.
D) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.

Solutions: