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IBM 000-M240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lotus Sametime Unified Telephony Overview | 30% | - Target customer segments and use cases - Product positioning and value proposition - Key features and benefits |
| Topic 2: Sales & Competitive Positioning | 25% | - Pricing and licensing models - Selling strategies and customer objections - Competitive differentiators |
| Topic 3: Solution Architecture & Components | 25% | - Telephony and presence capabilities - Unified communications integration - Interoperability with existing infrastructure |
| Topic 4: Implementation & Support Basics | 20% | - Upgrades and migration paths - Deployment scenarios - Support and service offerings |
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