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Avaya 132-S-708 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Tools & Development | 25% | - Call flow and logic design - Avaya Dialog Designer - VoiceXML application design |
| Topic 2: High Availability & Troubleshooting | 10% | - Failover and redundancy design - Performance monitoring and troubleshooting |
| Topic 3: Integration & Solution Design | 20% | - Routing and agent transfer logic - Contact center and CTI integration - Database and third-party system integration |
| Topic 4: Voice Self-Service Fundamentals & Architecture | 25% | - Components and deployment models - Avaya Voice Portal / Experience Portal architecture - Sizing and capacity planning |
| Topic 5: Speech & Media Components | 20% | - Speech recognition and text-to-speech - Prompt and grammar design - Media processing and hardware |
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