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Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Script design, testing, and deployment - Service Creation Environment (SCE) fundamentals |
| Reporting & Statistics | 10% | - Report generation and customization - Key performance indicators - Real-time and historical reporting |
| Configuration & Administration | 30% | - Access and partition management - Agents, agent groups, and skillsets configuration - Contact Center Manager Administration (CCMA) navigation - Call routing and CDN configuration |
| Maintenance & Troubleshooting | 20% | - Routine system monitoring and health checks - Common faults and resolution procedures - Logs, traces, and diagnostic tools |
| System Architecture & Components | 20% | - Protocols and integration points - Avaya Aura Contact Center (AACC) architecture - Core components: CCMA, CCM, Media Server, Communication Manager |
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