Avaya Avaya-Certification 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Vector
B) Skill
C) Agent
D) Split

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 135.9.56.56
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 192.168.2.2

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Log in as root and execute the password command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
D) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.

Solutions: