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Microsoft MCITP 70-682

70-682

Exam Code: 70-682

Exam Name: Pro. Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician

Updated: Sep 30, 2026

Q & A: 190 Questions and Answers

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Microsoft 70-682 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configure Network Connectivity- Network settings
  • 1. IPv4/IPv6 configuration
  • 2. Remote management configuration
Topic 2: Manage and Maintain Windows 7 Systems- System maintenance
  • 1. Performance monitoring
  • 2. Troubleshooting client systems
Topic 3: Identify and Resolve Application Issues- Troubleshooting techniques
  • 1. Application installation failures
  • 2. Application performance issues
Topic 4: Identify and Resolve Networking Issues- Network problem resolution
  • 1. Enterprise network connectivity issues
  • 2. Remote and wireless issues
Topic 5: Configure Hardware and Applications- Device drivers and compatibility
  • 1. Application compatibility solutions
  • 2. Install and configure drivers
Topic 6: Install, Upgrade, and Migrate Windows 7- Perform clean install and upgrades
  • 1. Hardware and software compatibility
  • 2. User state migration
Topic 7: Support Mobile Users- Mobile support strategies
  • 1. Wireless connectivity support
  • 2. Remote access support

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