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- Identify use cases for AppExchange applications
- Describe the installation and synchronization options of Salesforce Lightning for Outlook
- Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process
- Describe capabilities and use cases for the approval process
- Describe the capabilities of the Salesforce Mobile App
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- Describe the capacity of Salesforce Content
- Describe the various approaches to reinforcement information (for instance, information send out assistance, trades, dataloader)
- Describe the capacities of the Salesforce Experience Cloud destinations
- Given a situation, distinguish how to mechanize case the executives (for instance, case task, pre-programmed message, acceleration, web-to-case, email-to-case, case groups)
- Describe the alternatives accessible while making and adjusting dashboards (for instance, dashboard segments, information sources, diagram types, buying in, and running client)
- Describe the capacities of case the board (for instance, case measures, case settings, and case remarks)
- Describe the effect of the sharing model on reports
- Describe the contemplations when bringing in, refreshing, moving, and mass erasing information (for instance, CSV documents, information quality, field planning, record IDs, outer IDs, copy records)
- Describe the abilities of custom report types
- Given a situation, recognize the capacities and ramifications of the business interaction
- Describe the capacities and ramifications of information approval devices
- Describe the alternatives accessible while making or redoing a report (for instance, report type, report design, fields, summing up information, sifting information, diagramming, booking, and contingent featuring)
- Describe the capacities of lead robotization apparatuses and crusade the executives
- Describe the capacities of Salesforce Knowledge
- Given a situation, recognize the fitting deals profitability highlights utilizing opportunity apparatuses, and know when items and Price Books ought to be utilized
- Given a situation, distinguish apparatuses and use cases for overseeing information (for instance, dataloader, information import wizard)
- Describe the capacities of action the executives (for instance, oversee undertakings, occasions, public schedules, multi-day occasions
- Describe the highlights of Chatter (for instance, feed, gatherings, following, security)
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Salesforce ADX-201C Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data and Analytics Management | 15% | - Report Creation and Management - Data Import/Export - Dashboard Design - Data Quality and Maintenance |
| Topic 2: Service and Support Applications | 10% | - Entitlements and Service Contracts - Knowledge and Communities - Case Management |
| Topic 3: Desktop and Mobile Administration | 10% | - Mobile Settings - Lightning Experience Configuration - Lightning Console |
| Topic 4: Workflow and Process Automation | 15% | - Approval Processes - Workflow Rules - Process Builder - Flow Builder - Validation Rules |
| Topic 5: Productivity and Collaboration | 10% | - Chatter and Collaboration Tools - Mobile App Customization - Activity Management |
| Topic 6: Configuration and Setup | 15% | - User Management - Security and Access - Organization Setup - UI Customization |
| Topic 7: Sales and Marketing Applications | 10% | - Products, Price Books, and Quotes - Lead and Opportunity Management - Campaign Management |
| Topic 8: Object Manager and Lightning App Builder | 15% | - Data Model and Relationships - Page Layouts and Record Types - Lightning App Builder - Custom Fields and Objects |
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