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Salesforce Accredited Professional Certification AP-207 Energy and Utilities Cloud Accredited Professional Exams
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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Experience | - Customer service operations
|
| Metering, Billing, and Usage Management | - Billing processes
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Integration and Data Management | - Data management
|
| Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?
A) Immediately start building the solution in their favorite technology.
B) Start evaluating products and offerings from as many third-party suppliers as possible.
C) Select the Energy and Utilities Cloud applications that best meet the company's needs
D) install Salesforce Service Cloud and start building custom objects and APEX classes.
2. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
A) Install the "Third Party Pricing Application" DataPack from the Process Library.
B) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
3. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
A) Energy and Utilities Base
B) Energy and Utilities Base Service
C) Energy and Utilities Cloud for Digital Experience User
D) Energy and Utilities Base for Digital Experience Partner
4. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
A) Account
B) Premise
C) Asset
D) Contract
5. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
A) Focus primarily on the contractor organization's concerns.
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Propose compromises between stakeholders that could result in collective positive outcomes.
D) Demonstrate expertise right away to achieve the fastest stakeholder agreement
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,C |
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