HP HP Sales HP2-B110

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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is the process behind a remanufactured cartridge?

A) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
B) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
C) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
D) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge

2. How do HP toner cartridges help provide customers with reliable printing systems?

A) Wear and tear parts are frequently exchanged when customers replace the HP toner cartridge.
B) The HP warranty covers all makes of toner cartridges.
C) HP "X" version LaserJet cartridges produce faster printing speeds.
D) The use of HP milled/ground color toner produces high quality images.

3. Why is the term "Compatible Cartridge" confusing for customers?

A) It is a term for a 100% new cartridge.
B) It is a term used for Refilled Remanufactured and Clone cartridges
C) It is a term for a product with a low purchasing price.
D) It is a term for a Remanufactured cartridge.

4. Where can customers find more information about how to protect themselves from counterfeit products?

A) The HP anti-counterfeit website
B) The HP anti-counterfeit end-customer investigation trainings
C) The HP anti-counterfeit video hotline
D) The HP anti-counterfeit TV channel

5. Which laser-supplies product offers the highest number of printable pages?

A) E cartridge packs
B) A cartridge packs
C) XD cartridge packs
D) EU cartridge packs

Solutions: