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Apple Macintosh Service Sample Questions:

1. Which THREE of the following items are appropriate to use for ESD prevention? SELECT
THREE

A) Static-shielding bags
B) Wireless wrist strap
C) Metal work surface
D) CRT discharge tool
E) Grounded work mat
F) Wrist strap and cord

2. Where is the BEST place to look for information regarding special take-apart tools for an
Apple product?

A) User's manual
B) Service News
C) Discussions
D) Service manual

3. What is the function of the SMC in an Intel Mac?

A) The SMC controls the speed of the hard drive.
B) The SMC manages the amount of virtual memory used.
C) The SMC controls all aspects of power flow.
D) The SMC manages all communication with attached peripherals.

4. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You may hear fan or drive noise.
B) The cursor is frozen and the system is unresponsive.
C) The power button or power indicator lights up.
D) You can't connect to the Internet.
E) You don't hear a startup chime.

5. Where is the best place for a customer to look for information about upgrading his Mac Pro's hard drive?

A) Downloads
B) Discussions
C) Apple DIY website
D) Service manual

Solutions: