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IBM IBM Certified Specialist C9020-970 IBM Enterprise Storage Sales V4 Exams
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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Positioning & Competitive Differentiation | 20% | - Compare against competitor solutions - Financing and acquisition options - Technical and delivery assessment process - Value proposition and customer pain points |
| Topic 2: IBM Storage Portfolio and Solutions Overview | 25% | - Tape and archive solutions - Data protection and continuity offerings - Enterprise disk systems (DS8000, Storwize, XIV) - Software-defined storage (Spectrum Virtualize, Spectrum Scale) |
| Topic 3: Product Features, Benefits & Use Cases | 25% | - Functionality and differentiation of key products - Integration with cloud and hybrid environments - Data reduction technologies - High availability and replication options |
| Topic 4: Customer Needs Analysis & Solution Design | 30% | - TCO and ROI analysis - Assess business and technical requirements - Capacity planning and performance considerations - Match workloads to storage architectures |
IBM Enterprise Storage Sales V4 Sample Questions:
Question #1
A customer has discovered that EMC storage management tools are not adequate to manage both EMC and IBM gear.
Which IBM hardware product enables IBM Spectrum Control to manage both a customer's EMC VMAX and IBM storage?
A. Storwize V3700
B. XIV
C. DS8870
D. IBM Spectrum Virtualize
Question #2
As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A. Does storage management use IBM Spectrum Control?
B. What kind of data will the customer store in an information lifecycle appliance?
C. Does storage virtualization use IBM Spectrum Virtualize?
D. What are the RPO and RTO objectives for each application?
Question #3
What is a key difference on the warranty between IBM FlashSystem and many of its competitors?
A. IBM provides coverage for flash modules for only one year.
B. IBM replaces the flash module if the IOPS are within IBM specification.
C. IBM provides on-site coverage for flash module replacement.
D. IBM provides full coverage for flash modules during the length of the warranty.
Question #4
Which concern should a sales specialist raise with a customer requesting 4TB drives to support an SAP environment?
A. Higher maintenance costs
B. Less performance that needed
C. More capacity than needed
D. Higher power requirements
Question #5
In a customer briefing, you present the ability to reduce storage capacity using Real-time Compression as an option to lower hardware costs.
How should you describe this capability?
A. It is a standard algorithm for IBM disk and tape devices.
B. It is an IBM Spectrum Protect based compression feature.
C. It is a compression and deduplication feature for ProtecTIER.
D. It is a premium option for Storwize V7000 and IBM Spectrum Virtualize.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: D |
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