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IBM Retail Store Solutions Sales Professional mastery test Sample Questions:

1. Which Web site provides sales materials such as posters, signage, and brochures?

A) TGCS Support
B) PartnerWorld
C) Print on Demand
D) Systems College

2. Which family of POS terminals was released in 1986 as an answer to the question: "Why can't we have something PC-like?"

A) 4680
B) 4690
C) 3680
D) 3650

3. Hotels are a part of which industry segment?

A) General Merchandise
B) Specialty Retail
C) Food Service and Hospitality
D) Chain Drug/Grocery

4. Which statement is true about Toshiba Global Commerce Solutions?

A) It provides only small retailers with hardware to reduce costs.
B) It provides retailers of all sizes with point-of-sale (POS) store solutions.
C) It provides only medium and large retailers with point-of-sale (POS) store solutions.
D) It provides only large retailers with technical resources to increase sales.

5. Which 5-phase method does TGCS recommend for developing compelling value propositions and effective solutions for customers?

A) Customer-Centered Selling Method (CSM)
B) Customer Relationship Method (CRM)
C) Signature Selling Method (SSM)
D) Client Value Method (CVM)

Solutions: