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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) From Solaris login as root and use the date command

2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Local Announcements
C) Integrated Announcements
D) Music-on-hold

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Best Service Routing (BSR)
C) Expert Agent Selection (EAS)
D) Automatic Call Distribution (ACD)

4. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS ensures that the most skilled agent receives calls first.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS defines which features an agent may access.
D) COS restricts the calls a user can make and receive.

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

Solutions: