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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Common recording/monitoring issues - Backup and disaster recovery - Log analysis and diagnostics - System monitoring and logging - Software updates and patches |
| Security and Compliance | 10% | - Access control and audit trails - Regulatory compliance requirements - Data security and encryption |
| Architecture and Planning | 20% | - Avaya Aura Quality Monitoring (AQM) architecture - System requirements and compatibility - Capacity planning and sizing - Network and protocol considerations - Avaya Aura Contact Recording (ACR) architecture |
| Installation and Deployment | 25% | - Licensing and activation - Integration with Avaya Aura Contact Center - Post-installation verification - Server and software installation - High availability and redundancy setup |
| Configuration and Administration | 30% | - Storage management and retention policies - Recording policies and rules - Replay, retrieval and export settings - User roles and permissions - Quality monitoring forms and scoring - Call capture methods and triggers |
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