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What is the duration of the 6209 Exam
- Length of Examination: 90 minutes
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Passing Score 67%
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - Third-Party Integration
|
| Topic 2: Multimedia Contact Management | - Agent Desktop Features
|
| Topic 3: Implementation and Troubleshooting | - Troubleshooting
|
| Topic 4: Contact Center Architecture and Components | - Avaya Aura Contact Center Architecture
|
| Topic 5: Contact Center Control Toolkit (CCT) | - CCT Administration
|
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