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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality Monitoring (QM) Fundamentals | - Agent Desktop and Interaction Capture - QM Integration with Workforce Optimization |
| Topic 2: Contact Recording Architecture | - Avaya Contact Recording System Components - Recording Protocols and Network Requirements |
| Topic 3: Troubleshooting and Support | - Integration Error Resolution - Service and Connectivity Issues |
| Topic 4: Administration and Maintenance | - Daily Operational Tasks - Quality Monitoring Server and Database Maintenance |
| Topic 5: Installation and Configuration | - Contact Recording Installation Steps - System Prerequisites and Server Setup |
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