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Avaya 3309 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 10% | - POM campaign and dialing problems - Certificate and security errors - Resolving connectivity and service issues - Log analysis and diagnostic tools |
| Topic 2: Maintenance & Backup | 15% | - High availability and redundancy - Performance monitoring and health checks - System updates and patch management - Database backup and restore procedures |
| Topic 3: System Architecture & Preparation | 20% | - POM system requirements and prerequisites - Deployment models and zone configuration - Licensing and capacity planning - Avaya Aura Experience Portal (AAEP) architecture |
| Topic 4: Installation & Configuration | 30% | - POM installation on EPM server - Certificate exchange and security setup - Configuring Orchestration Designer integration - Installing AAEP and Media Processing Platform (MPP) - Setting up email, SMS and voice services |
| Topic 5: Administration & Campaign Management | 25% | - POM campaign creation and scheduling - User and role management - Reporting and analytics configuration - Dialing modes and contact strategies |
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