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Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - VDN configuration and override settings - Network routing and multi-site call handling |
| Call Vectors & Variable Vectors | 25% | - Advanced vector variables and commands - Basic call vector design and configuration - Testing and troubleshooting vector flows |
| Administration, Integration & Troubleshooting | 25% | - Integration with other Avaya Aura components - Monitoring, reporting, and fault resolution - System administration and maintenance |
| System Architecture & Overview | 15% | - Communication Manager licensing and feature activation - Avaya Aura Call Center Elite architecture - Deployment models and system components |
| Media Server & Announcements | 15% | - Music-on-hold configuration - Avaya Aura Media Server setup - Announcement management and verification |
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