Cisco Accelerating Sales 820-421

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question #1
Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A. Ask open ended questions about goals and impacts from challenges
B. Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
C. Inform the customer of some statistics about their competitors, to get a reaction
D. Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

Question #2
Which two are elements of a business case? (Choose two.)

A. Assumptions
B. Estimated Benefits
C. Roll out schedule
D. Product feature list

Question #3
Which is a benefit from establishing credibility with multiple customer stakeholders?

A. You gain influence with the IT Executive, since they alone can help you displace a competitor
B. You build a basis for gaining insight into a range of customer viewpoints or priorities
C. You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
D. This shows your #1 priority is to build friends and allies

Question #4
How are you able to deliver capabilities when using transition architecture approaches to change?

A. Incrementally
B. Earlier than stakeholders require
C. All at the same time
D. In any sequence, with similar results

Question #5
Why would an investment analyst report be a good source of company information?

A. It will likely give you an inside track on internal management relationships
B. It can complement company-published data and give you insight for discovery
C. You will find company-endorsed estimates of product level sales growth
D. This will report the customer's actual IT expenditures for hardware, software, services

Solutions: