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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
HP Selling HP Supplies 2020 Sample Questions:
1. What should you focus on when proposing the best HP printing supplies solution for your customers?
A) cost, downtime, and total cost of ownership
B) speed, color brilliance, and duplexing capabilities
C) technology, science, and industry leadership
D) quality, sustainability, indoor air quality, and security
2. What is an advantage of EcoSmart Toner?
A) compatibility with a wider range of HP and non-HP printers
B) longer print permanence and greater resistance to smudging
C) premium quality prints with less energy
D) faster print speeds and better color precision
3. Which print cartridge recycling option does HP offer?
A) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
D) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
4. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
C) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
D) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C |
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