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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
| Topic 2: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
| Topic 3: Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Topic 4: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
HP Selling HP Printing and Computing Services Sample Questions:
1. What makes selling services attractive to sales representatives?
A) Sales representatives are entitled to personal discounts.
B) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
C) Sales representatives earn additional income on sales related to contractual services.
D) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
2. What is the benefit offered by the Data Protection service?
A) Detects viruses with remote support.
B) Remotely deletes data from your device in event of theft
C) Encrypts data making it safe from hackers.
D) Keeps a backup of data in the cloud
3. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)
A) Partners receive extra rebates on all HP equipment sold.
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners pay lower list prices on product line (only printer and computer) in scope
D) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
4. Which service protects mobile workers in many parts of the world?
A) Defective Media Retention
B) Travel
C) Mobility
D) Accidental Travel Protection
5. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?
A) Defective Media Retention
B) Remote Delete
C) Keep Safe
D) Data Protection
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: A |
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