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HP HP Sales HP2-H33 Selling HP PPS ServiceOne Services Exams
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HP HP2-H33 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Deal Closure | 20% | - Registration and ordering rules - Proposal and quoting guidelines |
| Topic 2: Positioning and Value Proposition | 25% | - Overcoming objections - Communicating service benefits - Differentiating from competitors |
| Topic 3: Customer Needs & Opportunity Identification | 25% | - Discovery and qualification process - Matching services to business requirements |
| Topic 4: HP PPS ServiceOne Portfolio Overview | 25% | - Contractual Services - Care Pack Services - Protection and Support Services |
| Topic 5: Post-Sale and Compliance | 5% | - Service start and warranty alignment - Terms and conditions overview |
HP Selling HP PPS ServiceOne Services Sample Questions:
Question 1
What is included in the defective media retention service?
A. It allows the customer to retain the defective drives that are repaired.
B. It allows the HP technician to use refurbished parts to complete a repair.
C. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D. It allows the HP technician repairing the device to keep the defective part.
Question 2
According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?
A. 32%
B. 18%
C. 92%
D. 58%
Question 3
What is true about HP Standard Contractual Services?
A. The HP Standard Contractual Services are annual services for multiple products on one agreement.
B. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
C. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
D. HP standard Contractual Services can provide special customer delivery requirements, such as project management.
Question 4
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
A. A customer needs an onsite technician to support the hardware fleet.
B. A customer is concerned about potential security breaches by irresponsible employees.
C. A customer has established security policies and procedures.
D. A customer needs to be able to add or remove devices from the same service engagement.
E. A customer requires project management to deploy personal systems.
F. A customer has a high volume of sensitive data to protect.
Question 5
Which services can be offered for both printer and PC equipment? (Select two.)
A. PC Tracking and Recovery
B. Maintenance Kit
C. Printer Installation
D. Defective Media Retention
E. Onsite Repair
F. Asset Tagging
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A,E,F | Question 5 Answer: D,E |
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